This service is only for Acuity Scheduling users or Simply Book users.
Booking Site Design
(Expedite Time) 24-48 hours NOT INCLUDING WEEKENDS NOR HOLIDAYS (per service listed below). Turn around time may change due to high traffic in orders, however, if this becomes the case client will be notified through email.
(Regular Rush Time) 5 business days NOT INCLUDING WEEKENDS NOR HOLIDAYS (per service listed below). Turn around time may change due to high traffic in orders, however, if this becomes the case client will be notified through email.
(Standard Time) 10 business days NOT INCLUDING WEEKENDS NOR HOLIDAYS (per service listed below). Turn around time may change due to high traffic in orders, however, if this becomes the case client will be notified through email.
We DO NOT work on Federal Holidays or Weekends, therefore this does not count towards clients turn around time.
Every Order that required a deposit is considered Non-Refundable. Clients are required to provide remaining balance once all proofs have been approved before final files can be sent.
All unpaid Invoices are considered canceled after 48 hours have passed.
Certain services requires client to pay full balance, once all proofs are sent and work completed client is not subject to a refund of any sort. Only and only if service has not yet started.
There is no refund on any project fully completed only changes. Changes once Digital work is sent through email is optional.
All projects are subject to revisions but are limited based on the project size. All smaller projects such as flyers, and general design services are subject to 3 revisions.
All revisions are to be added in the proof agreement form sent, a revision is not considered a revision unless added to the form. This ensures all clients changes are organized in one location.
Website Orders require a longer turn around time which can come from 21 - 35 business days generally.
The Revision Process is NOT included in the full design completion turn around time. Revision Stage can be from anywhere from 1 business day up to 8 business days. There is no specific time frame for day revisions, meaning it can be sent at any time of the day. Only hourly revisions have specific time frames attached to them.
Revisions are measured by sections of the graphic.
For example if you state you want a to "change the font on the heading and adjust the color to that text as well" this is considered one revisions even though I will be changing two elements because I would strictly be working on one section which is the title of the graphic adjusting the font and color.
Now if you say "I would like to change the font of the flyer to something else and can we swap out the image, and change the theme color" This will be considered three different revisions because I will be working in three different sections, one being the image, another being a complete color swap of the whole graphic and the third being font change of the whole graphic.
Once you have submitted all of the revisions in your package and your project is emailed, made live, or logo files emailed over, the remaining revisions in which you did not use EXPIRE immediately.
Any additional change that is requested or asked after files have been sent over is subject to a fee in order to achieve these request.
All inspiration Images must be sent over to designer before project begins any inspirations sent during or after will not be accpeted unless client is willing to pay restart fee which is 50% of the orginal price.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
All communication done with "The Clients" here at Exotic Creations Branding Agency is done primarily through email : info@exoticreationgds.com. No email done with any other email is subject for a responds if it is not the primary business email listed above.
